Jetstar passengers to Rarotonga have been left in the lurch after their luggage did not arrive with them.

Mutiple passengers took to social media on Tuesday with complaints.

“A huge amount of luggage didn't arrive with passengers; what’s everyone doing and how successful has anyone been, hugely frustrating as can't get hold of Jetstar,” one said.

Cook Islands News contacted the airline with questions on Wednesday.

On Thursday, James Hancock, senior manager, external communications for Jetstar Airways confirmed the issue in writing.

“We couldn’t carry some passengers’ bags on JQ129 between Auckland and Rarotonga on Tuesday 2 May 2023 due to weather related weight restrictions.”

Hancock said not all bags could be loaded on their flight because weather conditions on the way “meant we needed to carry more fuel”.

“We know how annoying and inconvenient this must be for those affected and we’re sorry for the time it’s taken to deliver their bags. 

“Our customer team is working to deliver their bags as soon as possible and is reaching out to apologise and support those affected.”  

“We’re working to fly the bags to affected customers asap. “Also, I wanted to point out that our customer team is available every day from 6am to 10pm AEST to help customers with their bookings on live chat at jetstar.com or direct message