More tellers, less wait — better service

A smoke signaller writes: “The ANZ business training manager Stephen Caunter, who is holding a number of workshops here on Rarotonga and Aitutaki as part of the Cook Islands Tourism Awards, revealed on local TV on Tuesday night the importance of customer care being paramount to the success of business. Perhaps there needs to be a look at the same issues facing customers who, in my experience, are encountering lengthy periods waiting to be served by tellers at the local ANZ branch. Make no mistake, the girls do an excellent job, but are faced with limited staff. This has been an ongoing problem for several months and in my opinion management are failing to address the situation. A visit to the local Westpac branch will show how it is done, with more tellers on hand.”

A smoke signaller writes: “The ANZ business training manager Stephen Caunter, who is holding a number of workshops here on Rarotonga and Aitutaki as part of the Cook Islands Tourism Awards, revealed on local TV on Tuesday night the importance of customer care being paramount to the success of business. Perhaps there needs to be a look at the same issues facing customers who, in my experience, are encountering lengthy periods waiting to be served by tellers at the local ANZ branch. Make no mistake, the girls do an excellent job, but are faced with limited staff. This has been an ongoing problem for several months and in my opinion management are failing to address the situation. A visit to the local Westpac branch will show how it is done, with more tellers on hand.”