Minister for Immigration Tingika Elikana has shared insights about the move to transition its services online starting next month, emphasising ongoing efforts to improve efficiency although uncertain about potential changes to application fees.

Developed in collaboration with the United Nations Conference on Trade and Development (UNCTAD) with funding support from the Government of New Zealand, the system is set to go live on January 6, 2025, a significant shift in how immigration applications and extensions are processed.

In an interview with Cook Islands News, Elikana acknowledged that he was not aware of any immediate plans to revise immigration fees but noted the need for continual review of processes.

“There’s always constant reviewing of our processes to make sure it’s faster and more user-friendly,” he said.

“This is the first time we’re going online for our applications, so we’re looking at improving the services we provide.”
The shift to an online system is expected to streamline operations, with applicants now taking on much of the workload by submitting their information digitally.

The role of immigration officers will shift primarily to vetting applications, potentially reducing the labour-intensive processes of the past.

“The last time, the justification for fees was based on man-hours or person-hours, to use a more politically correct term, spent on processing applications,” said Elikana.

“Now, going online, most of the work is done by the applicants themselves.”

Despite these advancements, the Minister stressed that the Ministry of Immigration remains a “critical component” in the development of the Cook Islands.

He highlighted their role in facilitating migrant workers, who are essential to the nation’s economic growth.

“Without their services, it makes it difficult for the development of our country,” Elikana said.

“If they don’t allow migrant workers here, then we’re faced with a significant problem.”

The transition to digital service is expected to enhance efficiency, but its full impact including any changes to fees, will likely unfold as the system comes into effect, according to Elikana.