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The lady behind the knowledge, Customer Service guru, Michelle Williams-Mitchell of the Cook Islands Tertiary Training Institute. 16021119
L.A.S.T - Listen, Apologise, Solve and Thank, is the recipe for all to remember when in need of reaching a positive outcome with those confrontational complaints no one likes or enjoys.
L.A.S.T - Listen, Apologise, Solve and Thank, is the recipe for all to remember when in need of reaching a positive outcome with those confrontational complaints no one likes or enjoys.
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