Starlink set to enter Cook Islands broadband market

Te Tuhi Kelly on 06/02/2023

Regarding Starlink access into the Cook Islands, what is not confirmed in this article is whether they are looking for a local partner and it would be silly not to. For example, here are a number of questions I think that need to be answered. 1. Who will provide local customer troubleshooting? 2. Who will provide dish setup installation and ancillary equipment for those not technically minded? 3. What will be the setup costs and monthly fees? 4. Is first come first served still set in concrete (i.e. those who paid a deposit up front 2 years ago)? 5. Is a customer service setup locally or sourced out of its current locale, presumably the USA? 6. Given the special nature of island remoteness, i.e. Pa Enua north and south how does Starlink propose to service these islands? 7. In setting up a local partnership will Starlink partner up with an established ISP structure such as Vodafone or other? 8. If other? What does that mean? 9. Has Starlink sought BTIB approval and also registered the company with the Ministry of Justice? 10. Has Starlink set up a local FB page for locals to access and query apart from their customer services which according to other FB pages, has been problematic in returning queries, or support or assistance?