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Westpac to upgrade e-banking systems

Wednesday January 30, 2013 Written by Published in Technology

Westpac Cook Islands is doing a scheduled upgrade on its e-banking systems in the weekend which will close eftpos terminals and ATM machines for at least six hours.

The work, which upgrades Westpac eftpos terminals and ATMs and Bank of the Cook Islands (BCI) ATM’s, will start at 12 am on February 2 – Saturday night – and last a minimum of six hours.

Westpac’s telephone banking, internet banking and internet payment gateway service will also be temporarily unavailable.

Acting general manager Simon Laurie says businesses have been asked to do credit card transactions manually when foreign credit cards are presented for purchases during the outage.

“The planned outage time is early morning – very low volume time – therefore we see it having very minimal impact to our valued customers.”

He says there is “nothing wrong with the system” – it is a scheduled enhancement as part of the bank’s wider e-business strategy.

The upgrade lets the bank “build more functionality” into electronic transactions, says Laurie.

This includes future “value add” services – which are confidential at this stage – that will be available for customers over the next 12 months.

BCI is affected because Westpac is partnered with it to help the bank develop and deliver its card facilities access across the Cook Islands.

Any upgrades affect both banks as BCI’s ATM and merchant terminals is delivered by Westpac’s distribution network and e-channel communications networks. - Calida Smylie

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