While there has been good support from the public for the new system, Airport Authority chief executive officer Joseph Ngamata says users are encountering problems using it.
And the main issues originates from the machines themselves.
“Some people are still using the triangle $2 coins and these tend to jam the machine.
“The other (issue) is the system works on wi-fi and when this is down, it affects the system.
“We’re looking at better connectivity between the machines outside of wi-fi.”
However, Ngamata says it’s “early days” for the new system and the Airport Authority hopes things will improve before long.
“I think the public is getting used to the system. We have people at main contact points with the car park system who assist people with using it. And we’re still running the adverts (about how to use the system).”
Under the new system customers are not charged for the first 15 minutes after entry to allow them time to search for parking spots.
Thereafter and for up to eight hours, vehicle owners will be charged $1 per half hour and the fee for a day (eight to 24 hours) is $16.
The charge for two days (24 to 48 hours) is $25 and a week costs $75.
Ngamata says there is a different charge for staff working at the airport.
“They have a different ticket which can be used for a month or for however long a company wants.
“It charges staff $1 per day for accessing the car park and they can enter as many times as they want. We then charge the companies whose staff use the car park.”
The new parking system, which is said to be of same standard as that used at airports in New Zealand and Australia, came into operation on July 1.
It has an entry and exit control terminal and barrier, automatic pay station database server software and hardware and card reading/encoding.
The automated car parkings high tech system will also include VOIP (Voice over Internet Protocol), an intercom system, a licence plate recognition system and interface with intercom facilities and a space availability system.
The introduction of this new system is expected to double the revenue the Airport Authority has been collecting in parking fees.
The Airport Authority earlier said the investment was necessary to ensure an efficient parking system to overcome congestion problems during peak hours of the day.
The automated parking system is also expected to help the Airport Authority deal with vehicle owners who took advantage of the old parking system.
During an inspection of the parking area last year, the authority discovered a vehicle which had been parked there for almost three years.
“One thing it has achieved is that you don’t have many cars parking overnight or long term as we used to see in the past,” Ngamata says.
“This frees up space for users, especially around international flights and we’re quite happy with that.
“It will get better, we’re learning as we go along and will improve as needed.”
The automated system, which cost the Airport Authority almost $250,000, was installed by contractors from New Zealand in March this year.