In announcing a number of changes after new community transmission Covid-19 cases in Auckland, the airline said customers are welcome to bring their own masks, or these will be provided by the airline.
It is also recommended customers travelling from other ports wear masks, however this will not be a requirement, Air NZ added.
Air New Zealand chief executive officer Greg Foran says the airline is requiring all customers travelling out of Auckland to wear masks.
“Customers are welcome to bring their own masks, otherwise these will be provided by the airline once on board. We’re also encouraging customers travelling from other ports to consider wearing a mask, however this is not compulsory.
“We’re working through our schedule at the moment and making sure we can continue to move people with social distancing requirements in place out of Auckland. There is currently no change to our international services.
“We’d appreciate if customers could exercise patience as everyone adjusts to the change in alert levels. We'd also advise allowing a little more time to navigate through the airport, as social distancing requirements will make things a little slower. Customers should not travel if they are unwell or have Covid-19 symptoms – flights can be changed free of charge if needed."
Customers who are unable to manage their booking online and no longer wish to travel do not need to contact Air New Zealand immediately or prior to their flight’s departure, and can be assisted at a later date to find an alternative flight option or be provided with a credit note.
“The Air New Zealand contact centre and social media team are currently experiencing very high customer volumes. Air New Zealand is grateful to customers for their patience while it works through these changes.”